Property Manager, Hours by Appointment and Kiosks Are Explained

While looking into storage properties for your storage needs, you might see different types of management systems and curious what they might mean. The main ones are On-Site Manager and a Resident Manager. You might also see that some offer a Kiosk or they might only have open office hours are by appointment only.

We will discuss the differences between the management systems, so that you can determine which one is the right one for you:

On-Site Property Manager and Resident Manager.

If you like an actual person that can show you around, help you out and answer questions, then an On-Site Property Manager or a Resident Manager should be your choice. Both have a physical office on the property and a property manager is in the office during regular business hours. Office hours vary from store to store, so call ahead or check their website before.

These managers are there to help you five or more days a week and provide that personal touch that many people prefer. You can visit with an actual person who will give you a tour of the property, show you actual storage units, point out where your storage unit may be located, rent units on the spot, take payments and help with any customer questions or issues that may arise. The only real difference between these two manager types is that a resident manager actually lives somewhere on site, typically in an apartment or house adjacent to the storage buildings.

Hours By Appointment.People Talking

If a storage property lists that they only offer hours by appointment, then that usually means there is no office located on site or they are at a satellite location with an office just a few minutes away from the main storage location where the property manager works. Or, it could mean that the property is fairly small or not busy enough to have an office open for daily operations. For this type of Storage Company, you need to call or go online to schedule an appointment to visit and meet the property manager.

During your appointment on site, the manager can give you a tour, answer questions and rent a storage unit to you. The problem to this option is that if you are on site accessing your storage unit and you have a question or a concern, there is no manager right there to help. You will have to call them and set up a time to visit or talk. And, depending on their availability, you may have to wait a few hours or a few days.


The last option we are going to talk about is a kiosk. These work basically the same way as an ATM and there is typically no office located on site. At a kiosk property, you are able to pull up and rent a unit 24/7, 365 through the computer system. Oftentimes you have the option to make payments to your account and sometimes they offer a phone system to talk to a storage professional if you have any questions or issues relating to your storage unit or problems using the kiosk.

Sometimes, a large storage property may have a kiosk on site in addition to the rental office and property manager. This happens more often in larger urban areas where the property is busy all day long and has a couple hundred to a thousand storage units available. In this situation, the kiosk can act as a second manager so customers don’t have to wait in line. A kiosk may also be in place to help provide longer hours of service when the office is not open. This helps customers because it is there and available to rent in the middle of the night or on a holiday when the rental office is closed, providing all day service.

Some options are similar and others are completely different. At Sierra’s Glen Self Storage we have a property manager available to you five days a week, with 24/7 rentals online if you can’t make it to the office during office hours. At the end of the day the decision is yours, you must have a comfortable experience while you store your valuables at the property.

Categories: Our Storage Facility, Self Storage

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